Dan is the Volunteer Development Manager at Noahs Ark Children's Hospice. Noah's Ark Children's Hospice is a UK charity supporting babies, children, and young people with life-limiting conditions, along with their families. Volunteers play a vital role by assisting with family activities, fundraising, admin tasks, and maintaining The Ark, ensuring a supportive and welcoming environment.

Watch this interview with Dan to hear how they overcame key challenges relating to their volunteer management and have improved the volunteer experience and reporting.

Key challenges they were facing before included inaccurate/incomplete volunteering time, multiple systems and a somewhat disjointed experience for volunteers.