01
Volunteer recruitment
Publish roles to your website, the Volunteero Marketplace and GoVo in one step, then collect applications with forms you design. The Marketplace accounts for nearly 20% of new applicants across our client base.
Publish everywhere at once
Your search board, the Volunteero Marketplace and GoVo.
Application forms your way
Custom questions, digital signatures and document uploads.
References collected for you
Referees are emailed automatically, with a follow-up after 7 days.
02
Onboarding and training
Build an onboarding journey for each role. Volunteers are enrolled automatically from the form or role they applied for, then complete forms, bookings, e-learning, references and checks in their own time.
A journey for every role
Stages for forms, bookings, e-learning, references and checks.
Built-in e-learning
Courses with videos and documents, plus quizzes with a pass mark.
Background and ID checks
DBS checks through Verifile in England and Wales, and ID checks with Yoti.
03
Communication and recognition
Replace WhatsApp groups and email chains with secure in-app chat, automated notifications and badges for every milestone. Over 90% of messages are read, compared with a typical email open rate of around 30%.
Chat, groups and newsfeeds
Message one volunteer, a group or everyone, as chat and email in one go.
Automated notifications
Shift reminders, approvals and new opportunities, sent for you.
Badges for every milestone
Awarded automatically for hours, shifts or length of service.
AI answers for volunteers
An AI assistant that answers from your own knowledge hub.
04
Volunteer and client database
Keep every volunteer’s details, qualifications, hours and history in one profile, with a full audit trail. Volunteero is one of very few volunteer management systems that has a client database, for befriending, mentoring and other client services.
Complete volunteer profiles
Contact details, documents, tags, groups, badges and hours.
Client records kept private
Sensitive details shown only to approved volunteers.
Search, filter and export
Find people by group, tag or qualification, and export to Excel.
05
Scheduling and shifts
Set up one-off, recurring or ongoing missions from templates, add shifts and let volunteers sign up, request a place or be assigned. Check-in and check-out record hours as they happen.
Mission templates
Standard settings for reports, expenses, checklists and reminders.
Shift rules that prevent gaps
Stop clashing bookings and late cancellations, and limit shifts by qualification or group.
QR check-in and kiosks
Volunteers scan in on any device, and you see who’s on site.
06
Compliance and background checks
Qualifications decide who can join which activities, so volunteers only take on work they’re cleared for. Background checks, ID checks, agreements and training all sit on the volunteer’s record.
Qualifications control access
Missions and shifts can require specific qualifications.
Renewal reminders
Volunteers are told when something needs renewing and what to do next.
Access by role and group
Staff only see the volunteers and programmes they look after.
07
Reporting and impact
Volunteers report after each activity in the app, answering the questions you choose. Build live dashboards from every source in Volunteero, filter by date or group, and export the data whenever you need it.
Custom mission reports
Ratings, free text and photos, with alerts on specific answers.
Live insights dashboards
Charts for hours, activity and outcomes, filtered your way.
Expenses and surveys
Receipts with reports, plus surveys and automatic exit surveys.
08
Integrations and security
Connect Volunteero to your CRM and other tools with API access, webhooks and Zapier. Data is encrypted at rest and in transit and hosted in the EU, with role-based access and a full audit trail.
API, webhooks and Zapier
Sync records and trigger actions in your other systems.
SSO and MFA
Single sign-on, enforced MFA and optional biometric app login.
Your branding
Your logo and colours in the staff platform and the volunteer app.
Why Volunteero
One platform, made with charities and nonprofits, that your staff and volunteers will actually use.
Simple for everyone
Clear, simple screens for staff and volunteers, so anyone can get started.
Live within weeks
Most organisations go live within 3 weeks, and some within days.
Built for mobile
Volunteers book shifts, chat and train in the app for iOS and Android, or on the web.
Always improving
Suggest ideas for our roadmap and vote on ideas from other organisations.
Support
Great software is only part of it. Our team helps you set up, move your data across and get the most from Volunteero.
Implementation
1-on-1 sessions to set up and configure Volunteero with your team.
Data migration
We move your existing volunteer and client data across as part of implementation.
Day-to-day support
Live chat from the platform with an average response time of 30 minutes.
A dedicated account manager
One named contact for your organisation, from set-up onwards.
Testimonials
Hear from the charities and nonprofits that use Volunteero every day.
What is volunteer management software?
Volunteer management software brings recruitment, onboarding, scheduling, communication and reporting into one place, so you can stop juggling spreadsheets, paper forms and WhatsApp groups. Volunteero gives staff a web platform and volunteers an app for iOS, Android and the web.
Does Volunteero include DBS and background checks?
Yes. In England and Wales, DBS checks run through our Verifile integration and can be a stage in any onboarding journey. ID checks are available through Yoti, and every result is stored on the volunteer’s record.
Can Volunteero manage clients as well as volunteers?
Yes. Volunteero is one of very few volunteer management systems with a client database, so you can run befriending, mentoring and other client services, match volunteers to clients and keep sensitive details private.
How long does it take to get started?
Most organisations go live within 3 weeks, and some within days. Implementation includes 1-on-1 sessions and data migration, and you get a dedicated account manager.
