Support
Get help in the volunteer app
1
Open the volunteer app
Open Volunteero on your phone.
2
Tap Support
You’ll find the Support button in the app.
3
Describe your issue
Fill in the short form and it goes straight to our support team.
Can’t log in or use the app? Email us instead.
Email support@volunteero.org
Questions about your role, shifts or application are best sent to your organisation’s volunteer coordinator.
Get help in the management platform
1
Open the management platform
Sign in to Volunteero as a member of staff.
2
Click Support
The Support button opens a live chat with our team.
3
Chat with our support team
Our average response time is 30 minutes.
Prefer email? You can reach the same team by email.
Email support@volunteero.org
For setup, training or changes to how Volunteero works for your organisation, talk to your dedicated account manager.
For anyone who can’t use the Support button, or would rather find the answer themselves.
Email us
For volunteers and staff. Use email if you can’t reach the Support button, for example if you can’t log in.
support@volunteero.org
Help Center
100s of articles and video tutorials, so you can find an answer yourself at any time.
Visit the Help Center
Your account manager
Organisations have a dedicated customer support manager for setup, training and changes to how Volunteero works for you.
Including a few details in your message means we can look into the problem straight away.
The name of your organisation
Whether you’re using the volunteer app or the management platform
The device and browser you’re using
A screenshot of the problem, if you can
What you were trying to do, the steps you took and what happened
New organisations get hands-on help from our team while setting up Volunteero.
1 on 1 sessions with your customer success manager
Help migrating your existing volunteer data into Volunteero
Self-help articles and video tutorials in our Help Center
Need more admin users or volunteer app accounts? Contact the team on live chat and we can increase your quota
What is the implementation process like?
We’re very hands-on and will be with you every step of the way. It’s a mix of weekly calls with your customer success manager and around 8 to 10 hours of your own time customising the platform to your needs. On average, clients are up and running in 3 to 4 weeks.
Can we migrate volunteer data?
What if volunteers don’t have smartphones?
What if I need to add more volunteers in the future?
Is the platform secure?
Do you offer the app in other languages?
For organisations considering Volunteero
Voda
United Kingdom
Trusted by 300+ organisations across the UK, Europe and US
Hands-on implementation
We set Volunteero up with you: weekly calls with your customer success manager, around 8 to 10 hours of your own time customising the platform, and help migrating your existing volunteer data.
A dedicated account manager
Someone who knows your organisation and how you work, for setup, training and changes as your programme grows.
Live chat for your staff
Staff open a live chat with our support team from the Support button in the management platform. Our average response time is 30 minutes.
Help for your volunteers too
Volunteers get help from the Support button and form in the app, or at support@volunteero.org, so your coordinators aren’t the help desk.
A Help Center for everyone
100s of articles and video tutorials, so staff and volunteers can find answers themselves at any time.
