Customer stories

Volunteer management case studies

Volunteer management case studies

Volunteer management case studies

Volunteer management case studies

See how hospices, food banks, charity shops, NHS trusts and major events recruit, onboard and keep their volunteers with Volunteero.

See how hospices, food banks, charity shops, NHS trusts and major events recruit, onboard and keep their volunteers with Volunteero.

See how hospices, food banks, charity shops, NHS trusts and major events recruit, onboard and keep their volunteers with Volunteero.

Trusted by 300+ organisations across the UK, Europe and US

A volunteer in a Forget Me Not Children’s Hospice hoodie behind the till in a charity shop

Forget Me Not Children's Hospice

88%

Volunteer Engagement

Forget Me Not Children's Hospice replaced a patchwork of systems with one easy platform, where volunteers can fully engage with the hospice.

United Kingdom

Read case study →

Three people in green T-shirts and lanyards smiling as they look at a tablet together

Good Neighbours North Cardiff

50%

Time Saved

From paper processes to digitalised volunteer management. How Good Neighbours in North Cardiff transformed their volunteering program.

Wales

Read case study →

Volunteers in high-visibility vests sorting food into crates in Bow FoodBank’s warehouse

Bow FoodBank

300

New applicants

Bow FoodBank staff tracked attendance and no-shows by hand, and reporting took several steps. How they changed that and gained 300 new applicants.

United Kingdom

Read case study →

Four members of the Keech Hospice team behind the counter of a charity shop

Keech Hospice

50%

Quicker Onboarding

Keech Hospice made retail volunteer onboarding digital and cut the time to onboard a volunteer by half. Volunteers now manage their own shifts.

United Kingdom

Read case study →

A large group of volunteers in matching blue T-shirts outside a brick building

University Cancer and Blood Center

4x

More volunteering hours

University Cancer and Blood Center saw 4x more volunteering hours after moving its volunteer program to Volunteero, with support from setup onwards.

United States

Read case study →

Two volunteers in blue Torino 2025 bibs posing in front of a FISU World University Games Winter backdrop

FISU World University Games Winter

2000

volunteers

High stakes, high volume and little time for admin: how the FISU World University Games Winter managed 2,000 volunteers with Volunteero.

Italy

Read case study →

Four Noah’s Ark Children’s Hospice volunteers in red T-shirts and lanyards outdoors

Noah's Ark Children's Hospice

100%

Time Captured

Watch the Noah's Ark Children's Hospice team explain how they solved key volunteer management challenges and improved volunteer experience and reporting.

United Kingdom

Read case study →

An older woman and a younger woman smiling together at a table with a plate of food

Food Friends

4x

Capacity

Food Friends grew from one spare meal for a neighbour to hundreds of food friendships across 3 districts. Founder and CEO Anna tells the story.

United Kingdom

Read case study →

A smiling woman holding a West Highland terrier wearing a Jerry Green Dog Rescue bandana

Jerry Green Dog Rescue

60%

Time Saving

Jerry Green Dog Rescue moved from spreadsheets to an organised volunteering programme and saved 60% of the time it spent managing volunteers.

United Kingdom

Read case study →

Three people in red Brain Tumour Charity Twilight Walk T-shirts wearing finisher medals

The Brain Tumour Charity

80%

Engagement

Kiran at The Brain Tumour Charity writes up each opportunity once, shares it with every volunteer group at the same time and tracks sign-ups in one place.

United Kingdom

Read case study →

A group at a ribbon cutting outside an RSPCA building decorated with blue and white balloons

RSPCA Chesterfield and North Derbyshire

30 mins

Saved per volunteer application

"The team at Volunteero are the most helpful, friendly and generous group of people. They’re always happy to help with even the smallest query. "

United Kingdom

Read case study →

Five members of the volunteer team at a hospital Volunteer Help Desk

Oxford University Hospital Trust

⚡

Streamlined volunteer onboarding

“Volunteers love creating reports and they’ve been so useful for capturing specific info that has been forwarded on to the correct departments for action.”

United Kingdom

Read case study →

Two Hampshire and Isle of Wight Air Ambulance volunteers holding up yellow collection tins

Hampshire and Isle of Wight Air Ambulance

⏱️

Significant time savings

Watch a 10-minute interview with Kirsty, volunteer manager at Hampshire and Isle of Wight Air Ambulance, on how Volunteero changed the way her team works.

United Kingdom

Read case study →

Four smiling volunteers in red Children in Hospital Ireland volunteer T-shirts outdoors

Children in Hospital Ireland

900

Children supported in 6 months

Check out this interview with Elizabeth who is a volunteer manager at Children in Hospital Ireland and came from a previously paper based system

Ireland

Read case study →

Two members of the Age UK Reading team in their office holding a mug and a water bottle

Age UK Reading

x20

Faster end-of-month reporting

Age UK Reading's volunteer team is no longer buried in admin, with end-of-month reporting 20 times faster and more time to support volunteers.

United Kingdom

Read case study →

Supporters in red with pom-poms cheering behind a Brain Tumour Charity banner at an event

Brain Tumour Charity

80%

Monthly App Users

Volunteero helped The Brain Tumour Charity's events team communicate with volunteers consistently, with 80% of volunteers using the app each month.

United Kingdom

Read case study →

A smiling woman in a Rhode Island Blood Center T-shirt pointing to a bandage on her arm

Rhode Island Blood Center

x4

Faster scheduling of volunteers

"With Better Impact, everything used to take a lot of time, it was clunky and I had a lot of workarounds..."

United States

Read case study →

A young person and an adult playing catch with baseball gloves in a park

National Youth Advocacy Service

92%

Volunteer engagement

Learn about how NYAS used Volunteero to meet their goal of providing the gold standard volunteer experience

United Kingdom

Read case study →

A British Motor Museum volunteer in a branded fleece talking with a visitor

British Motor Museum

100%

Time saved through expense automation

"I've got volunteers who are in their late 80s / early 90s using the app. I'm very pleased that everyone at the museum is embracing the system"

United Kingdom

Read case study →

Three people outdoors, two of them wearing red StreetDoctors T-shirts

StreetDoctors

108%

Growth

StreetDoctors volunteers find the app engaging and easy to use, which has encouraged them to volunteer more and helped the charity deliver more training.

United Kingdom

Read case study →

A group of students holding up letters that spell ‘Best if you test’ on a university campus

Sexpression:UK

73%

Volunteer engagement

Sexpression:UK swapped a tangle of time-consuming systems for Volunteero, freeing the team to focus on its core mission of supporting young people.

United Kingdom

Read case study →

Citizens Advice logo

Citizens Advice

250+

Locations

The challenge of managing over 2,000 Volunteers across more than 250 locations across England and Wales

United Kingdom

Read case study →

Two volunteers in green fleeces at a Great North Air Ambulance Service gazebo stall

Great North Air Ambulance Service

🚀

Leap into the new

"Volunteero has revolutionised the way we utilise volunteers and their precious time! It's brought us into the 21st century with volunteering"

United Kingdom

Read case study →

A large group of people cheering in front of aircraft on display at the RAF Museum

RAF Museum

50%

Faster volunteer onboarding

"It's overall much smoother, and Volunteero is much more user-friendly than our previous system, Better Impact"

United Kingdom

Read case study →

Two smiling women taking a selfie outside a house

Bay Volunteers

£3,120

Saved each year

Bay Volunteers saves time on day-to-day management and reporting, has stronger relationships with partners and funders, and saves £3,120 a year.

United Kingdom

Read case study →

A group of people, many in red jackets, outside the Racing Welfare office

Racing Welfare

x12

Faster review of volunteer feedback

Volunteero is so simple to use after coming from such a clunky system. It's easy to navigate and find the information I need fast!

United Kingdom

Read case study →

A large group of Pride Cymru volunteers in colourful T-shirts posing in a marquee

Pride Cymru

4 hours

Saved per activity

Pride Cymru now matches the right volunteer to the right opportunity more quickly with Volunteero, saving 4 hours on every activity it runs.

United Kingdom

Read case study →

Age UK Northamptonshire logo

Age UK Northamptonshire

⚡

Fast automated reference collection

Thanks to Volunteero’s new automated reference collection feature, time spent gathering references for volunteers is now SECONDS! 

United Kingdom

Read case study →

The entrance to Ardgowan Hospice with hanging baskets of flowers

Ardgowan Hospice

90%

Reducing in time spent onboarding

Moving from a world of big confusing spreadsheets to Volunteero has saved this hospice time and vastly improved their volunteer engagement

United Kingdom

Read case study →

Two members of the Age UK Gateshead team on steps outside a stone building

Age UK Gateshead

x4

Volunteer productivity

One of the first charities on Volunteero, Age UK Gateshead had many inactive volunteers and rising demand for services such as telephone befriending.

United Kingdom

Read case study →

A smiling woman with a lanyard holding two carrier bags on a residential street

VODA North Tyneside

75%

Time saved managing volunteers

VODA's Good Neighbours Project ran on a spreadsheet the team called “The Spreadsheet of Doom”. Now it saves 75% of the time spent managing volunteers.

United Kingdom

Read case study →

Catalyst Stockton-on-Tees logo

Catalyst Stockton

x13

Return on Investment

Catalyst Stockton ran volunteering on spreadsheets, emails and phone calls before switching to Volunteero, and has since seen a 13x return on investment.

United Kingdom

Read case study →

Four photos of young volunteers in blue T-shirts at Kirklees Year of Music events

TSL Kirklees

⚡

Fast rota management

TSL Kirklees sees who has signed up to each event at a glance and no longer emails out rotas, which suits young volunteers who rarely read email.

United Kingdom

Read case study →

Frequently asked questions

Frequently asked questions

Frequently asked questions

What kinds of organisations use Volunteero?

What kinds of organisations use Volunteero?

More than 300 organisations across the UK, Europe and US use Volunteero. They range from hospices, food banks and charity shops to NHS trusts, museums and major sporting events like the ICC Women’s T20 World Cup 2026.

What results do organisations see with Volunteero?

What results do organisations see with Volunteero?

It depends on what each organisation set out to fix. Keech Hospice halved the time it takes to onboard a volunteer, Ardgowan Hospice cut time spent onboarding by 90%, and Age UK Reading now does its end-of-month reporting 20 times faster.

See what Volunteero could do for you

See what Volunteero could do for you

See what Volunteero could do for you

Most organisations go live within 3 weeks, and some within days. Book a demo and we’ll show you how it would work for your volunteers.

Most organisations go live within 3 weeks, and some within days. Book a demo and we’ll show you how it would work for your volunteers.

Most organisations go live within 3 weeks, and some within days. Book a demo and we’ll show you how it would work for your volunteers.

Volunteero dashboard for volunteer managers, showing volunteering hours, client happiness and recent visit reports
Volunteero dashboard for volunteer managers, showing volunteering hours, client happiness and recent visit reports
Volunteero volunteer app on a phone, showing a prescription delivery with a check-in, a coordinator’s message and a badge earned