Volunteer scheduling was often handled manually, with staff like Bella and her colleague Leticia spending considerable time updating attendance records, removing no-shows and adding in last-minute attendees. Reporting also posed a challenge: exporting data required multiple steps, and integrating it into tools like Power BI was not straightforward.

Managing retail volunteers was historically very manual at Keech. Onboarding is now digital and the time to onboard a volunteer has been cut by half. Volunteers can now take ownership over their own schedule and do a wider variety of tasks.

Managing volunteers at a major international event brings with it unique challenges. High stakes, high volume and very little time for admin. This characterises the FISU World University Games perfectly.

Watch this interview to hear how the Noah's Ark Children's Hospice team overcame key challenges relating to their volunteer management and have improved the volunteer experience and reporting.

From popping round to her neighbour June with a spare meal to a charity covering 3 districts and supporting hundreds of food friendships. We loved hearing about the story of Food Friends from the totally inspiring founder and CEO, Anna.