01
Copying applications from a CRM into a spreadsheet before you can match anyone to the rota is slow. RSPCA Chesterfield and North Derbyshire used to spend around 30 minutes on each application. Now the coordinator creates a volunteer profile from an application in a few clicks, saving about 25 hours across roughly 50 applications.
Advertise roles, take applications, confirm volunteers are ready, then arrange training and inductions, all in Volunteero.
Application forms for every role, from animal care to retail
Onboarding journeys with references, agreements and inductions
Qualifications, so only trained volunteers can join animal care shifts
02
A busy rescue needs cover across many areas, every day. At RSPCA Chesterfield, the kennels, cattery, retail locations, admin team and content creators each have their own shift schedule in the Volunteero app, and volunteers claim the shifts they want.
Claimed shifts appear on the calendar automatically, so coordinators can see all the volunteering happening each day. When cover is needed at short notice, a quick chat message finds help.
Self-service shift booking within your rules
Calendar and agenda views, colour coded by uptake
Check-in and check-out in the app or by QR code
03
Emails are easy to miss. RSPCA Chesterfield gives every volunteer a one-to-one chat with their coordinator, plus group chats for specific roles and wider announcement chats. When hot weather is forecast, the dog walkers’ group gets a timely notice.
Volunteero’s secure in-app chat keeps messages linked to volunteer records and, unlike WhatsApp, meets GDPR requirements for volunteer data. Read insights show who has seen each message, so nothing important slips through.
Direct messages, group chats and newsfeeds
Shifts shared in chat, so volunteers can sign up in one tap
Automated reminders before every shift
04
Recognition keeps volunteers coming back. RSPCA Chesterfield awards animal-themed badges such as “Top Dog” and “Cool Cat” to celebrate what their volunteers give to the branch.
Create your own badges with icons in your brand colours, or upload your own design. Then let automations award them for length of service, hours volunteered, shifts completed or training finished. Nobody is missed, and nobody has to track milestones by hand.
Unique and discoverable badges
Automatic awards on milestones, or send them manually
Built-in surveys to hear what volunteers think
Explore volunteer recognition.
Why it works
Jerry Green Dog Rescue went from drowning in spreadsheets to a seamless, organised volunteering programme, and saved 60% of the time they spent managing volunteers by moving to Volunteero. Rotas, contact details and activity now sit in one place the whole team can see.
Volunteers log their time and submit expenses with receipts in the app. Custom insights dashboards show volunteering hours by team or site, ready for trustees, funders and grant applications, and every record can be exported.
Look for one app that covers applications, a rota for each area, communication and recognition. Volunteero does all of this and is used by animal charities such as RSPCA Chesterfield and North Derbyshire and Jerry Green Dog Rescue.
Yes. Create a shift schedule for each area and volunteers claim the shifts that suit them in the app. You can restrict shifts to volunteers who hold the right training.
Yes. RSPCA Chesterfield manages retail volunteers alongside kennel, cattery, maintenance and admin roles, each with their own shifts.
Create custom badges, such as RSPCA Chesterfield’s “Top Dog” and “Cool Cat”, and award them manually or automatically for milestones like hours volunteered or shifts completed.
Hospices
Onboarding, DBS checks and rotas for hospice care, shop and fundraising volunteers
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Charity shops & retail
Shop rotas, faster onboarding and check-in across every charity shop branch
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Health & blood services
Compliant onboarding and self-service rotas for hospitals, clinics and air ambulances
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Older people & community
Befriending matches, call reports and safeguarding for community services
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Food banks
Warehouse and distribution rotas, sign-ups and hours tracking for food banks
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Events & sport
Shifts, check-in and briefings for tournaments, festivals and fundraising events
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Heritage & museums
Onboarding, rotas and hours for museums, archives and heritage sites
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Volunteer centres & CVS
Missions, safeguarding and funder reporting for volunteer centres and community projects
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