01
Slow, manual onboarding loses good applicants. The RAF Museum publishes roles on its own website, takes applications through forms it designed in Volunteero, and moves every applicant through a clear process for that role. Applicants simply hit Apply and complete the form.
The time to onboard a volunteer was cut by 50%, and the staff time needed for each applicant fell by 75%. New submission notices go straight to the line manager who needs to act on them.
Application forms embedded on your website
Onboarding journeys with references, inductions and DBS checks with Verifile
Clear progress for every applicant, so nobody gets stuck
02
Collecting everyone’s availability by email and rebuilding the rota every month takes days. At the British Motor Museum, the coordinator used to receive a hundred emails a month, build the rota in a spreadsheet, then handle amendments all month long.
Now volunteers take control of their own shifts in the app and check their shifts to see what they are doing that week. The museum saves more than 8 hours a month on rotas alone, and reminders go out without anyone sending them by hand.
Shifts for each department, gallery or site
Automatic shift reminders
Chat to fill the shifts that still need people, as the RAF Museum does
03
Month-end used to mean hours of working through paper sign-in sheets to calculate volunteering time and travel expenses. With Volunteero, volunteers log their time, submit a short report and attach receipts in the app after each session.
The British Motor Museum saves around 8 hours at the end of every month and pulls volunteering time, expenses and feedback straight from the system. At the RAF Museum, volunteers who never filed reports before now submit them, so the team finally has data it can rely on.
Custom report templates for each type of activity
Expense claims with receipts, reviewed by staff
QR code check-in for front-of-house and events
04
Many heritage volunteers are retired, and some are wary of new technology. At the British Motor Museum, volunteers in their late 80s and early 90s use the Volunteero app. Clear navigation, plain language and few steps make everyday tasks simple, and staff can act on a volunteer’s behalf when needed.
Groups keep the experience focused. Set up a group for each department, from visitor services to archives and restoration, so volunteers only see the shifts, chats and updates that matter to them.
Works on phone, tablet or computer, with no app download needed
Group chats for each department
Tags for skills such as guided tours or conservation
Why it works
Heritage volunteers often give years of service. Award badges automatically for length of service, total hours or completed training, so every milestone is celebrated without anyone tracking it by hand. Built-in surveys show you what volunteers think.
Use qualifications to control who can join each role, from handling collections to working with school groups. Automated renewals keep training, agreements and qualifications up to date, and volunteers get clear reminders when something needs renewing.
Most museums group volunteers by department, such as visitor services, collections and events, and run a rota for each. Volunteero brings onboarding, rotas, hours and communication into one app, replacing spreadsheets and sign-in sheets.
Yes. Volunteero is designed for volunteers of all ages. At the British Motor Museum, volunteers in their late 80s and early 90s use the app to manage their own shifts.
Yes. Volunteers log time, submit reports and claim expenses with receipts in the app, and staff can review and export the data at any time.
Yes. The RAF Museum moved to Volunteero from its previous system and cut the time to onboard volunteers by 50%. Importing your existing volunteers and data is part of setup.
Hospices
Onboarding, DBS checks and rotas for hospice care, shop and fundraising volunteers
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Charity shops & retail
Shop rotas, faster onboarding and check-in across every charity shop branch
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Health & blood services
Compliant onboarding and self-service rotas for hospitals, clinics and air ambulances
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Older people & community
Befriending matches, call reports and safeguarding for community services
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Food banks
Warehouse and distribution rotas, sign-ups and hours tracking for food banks
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Events & sport
Shifts, check-in and briefings for tournaments, festivals and fundraising events
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Animal welfare
Rotas for kennels, catteries and shops, plus chats and badges for animal charities
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Volunteer centres & CVS
Missions, safeguarding and funder reporting for volunteer centres and community projects
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