Customer stories
More volunteering hours
Customer story
Volunteero transformed UCBC’s volunteer program into a streamlined, user-friendly experience for both coordinators and volunteers. From initial setup to day-to-day support, the Volunteero team has provided consistent support, making the transition smooth, stress-free, and setting UCBC up for long-term success.
Read the case study →
Rhode Island Blood Center
x4
Faster scheduling of volunteers
"With Better Impact, everything used to take a lot of time, it was clunky and I had a lot of workarounds..."
Read case study →
Oxford University Hospital Trust
⚡
Streamlined volunteer onboarding
“Volunteers love creating reports and they’ve been so useful for capturing specific info that has been forwarded on to the correct departments for action “
Read case study →
Great North Air Ambulance Service
🚀
Leap into the new
"Volunteero has revolutionised the way we utilise volunteers and their precious time! It's brought us into the 21st century with volunteering"
Read case study →
Hampshire and Isle of Wight Air Ambulance
⏱️
Significant time savings
Watch this 10 minute interview with Kirsty who is the volunteer manager at the Hampshire and Isle of Wight Air Ambulance and hear how Volunteero has changed the game for them
Read case study →
01
Healthcare volunteers often need background checks, mandatory training and signed agreements before their first shift. Volunteero brings every step into one onboarding journey per role, so coordinators can see exactly where each applicant is and step in only when needed.
DBS checks in England and Wales through our native integration with Verifile
ID verification, references and digital agreements
E-learning with quizzes and pass marks, recorded as qualifications
At the University Cancer and Blood Center in Georgia, onboarding used to take up to four weeks and was tracked manually in Excel. The team now manages background checks, HIPAA certification, training and paperwork in Volunteero, and onboarding takes as little as two weeks, even with 203 new applications in 2024.
02
Building department rotas by email can take days. With Volunteero scheduling, coordinators post missions and shifts in a few clicks, restrict them to volunteers with the right qualifications, and let volunteers claim or leave shifts in the app.
Oxford University Hospital Trust, an NHS foundation trust supporting around 200 volunteers across four hospitals, used to spend at least a week creating schedules and matching volunteers by email. Now rotas are posted to the app, and volunteers manage their own availability. At the University Cancer and Blood Center, shifts are posted a month ahead and all 240 are snapped up within 24 hours, while monthly volunteer hours have quadrupled.
03
Custom report templates let volunteers check out and tell you what happened in under a minute. Reports capture hours automatically, give volunteers a place to be heard, and can trigger alerts to the right staff when an answer needs attention.
At the University Cancer and Blood Center, 93% of volunteers have submitted reports, and the team no longer manages hours or schedules in Excel. Oxford University Hospital Trust uses tailored reports to capture specific information from volunteers after each activity. All of it feeds dashboards you can use for governance, funders and planning.
04
Volunteers and coordinators need to talk quickly, but sharing personal phone numbers or using consumer messaging apps is a risk in a clinical setting. Volunteero’s built-in chat keeps every message in a secure, auditable platform that your organisation controls, linked to the volunteer’s record.
Group chats help fill last-minute gaps, newsfeeds broadcast updates to everyone, and read insights show who has seen each message. At the University Cancer and Blood Center, the team now connects with volunteers directly through the app instead of swapping phone numbers or sending emails, and 100% of volunteers used the app in the year.
Why it works
Volunteero is not a HIPAA covered entity, but it is designed to support organisations working in HIPAA-regulated environments, with secure hosting, role-based access controls and controlled, auditable communication. All data is hosted in the EEA, and every action is logged.
Great North Air Ambulance Service replaced HR software and Excel spreadsheets with Volunteero. Volunteers now sign up instantly for talks, events and other missions in the app, and automated reference collection has reduced the load on the HR team.
Volunteero does not replace your clinical or HR platforms. It manages volunteers safely and effectively alongside them, with data import and export for existing volunteer records, and integrations with related tools where your organisation needs them.
Rhode Island Blood Center moved from Better Impact to Volunteero in 2023 and now schedules volunteers four times faster. The Volunteero team supports every organisation through configuration, data import and rollout, so the switch is not left to you.
Yes. Oxford University Hospital Trust, an NHS foundation trust, uses Volunteero to post rotas, let volunteers manage their own shifts and collect reports across its hospital sites.
Volunteero is not a healthcare provider or HIPAA covered entity, but it is designed to support organisations in HIPAA-regulated environments, with secure infrastructure, role-based access and controlled communication. We are happy to discuss safeguards during procurement.
Yes. Coordinators post shifts and set the rules, such as required qualifications or approval, and volunteers claim or leave shifts in the app. Reminders are sent before each shift.
Yes. Training, certificates and background checks are recorded as qualifications on each volunteer’s profile. Missions can require them, and automated renewals remind volunteers before anything expires.
Hospices
Onboarding, DBS checks and rotas for hospice care, shop and fundraising volunteers
Learn more →
Charity shops & retail
Shop rotas, faster onboarding and check-in across every charity shop branch
Learn more →
Older people & community
Befriending matches, call reports and safeguarding for community services
Learn more →
Food banks
Warehouse and distribution rotas, sign-ups and hours tracking for food banks
Learn more →
Events & sport
Shifts, check-in and briefings for tournaments, festivals and fundraising events
Learn more →
Heritage & museums
Onboarding, rotas and hours for museums, archives and heritage sites
Learn more →
Animal welfare
Rotas for kennels, catteries and shops, plus chats and badges for animal charities
Learn more →
Volunteer centres & CVS
Missions, safeguarding and funder reporting for volunteer centres and community projects
Learn more →
