Customer stories
Volunteer Engagement
Customer story
Before switching to Volunteero, volunteer management at Forget Me Not relied on a patchwork of systems. Now everything is in one simple to use platform where volunteers can fully engage with the organisation.
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Keech Hospice
50%
Quicker Onboarding
Managing retail volunteers was historically very manual at Keech. Onboarding is now digital and the time to onboard a volunteer has been cut by half. Volunteers can now take ownership over their own schedule and do a wider variety of tasks.
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Ardgowan Hospice
90%
Reducing in time spent onboarding
Moving from a world of big confusing spreadsheets to Volunteero has saved this hospice time and vastly improved their volunteer engagement
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Noah's Ark Children's Hospice
100%
Time Captured
Watch this interview to hear how the Noah's Ark Children's Hospice team overcame key challenges relating to their volunteer management and have improved the volunteer experience and reporting.
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01
A patient-facing volunteer and a Saturday shop volunteer need very different checks. With Volunteero you build an onboarding journey for each role, and applicants are routed to the right one automatically from their application form.
DBS checks through our native integration with Verifile, with the result returned for review
ID verification, references and volunteer agreements collected in the app
Bookings for interviews and inductions, plus built-in e-learning
Ardgowan Hospice moved from a large, confusing spreadsheet to Volunteero and cut the staff time spent onboarding volunteers by almost 90%. The time from application to becoming a volunteer fell by over 50%. At Forget Me Not Children’s Hospice, all relevant staff can see applications immediately, and volunteers can now be onboarded in just a few days.
02
Hospices need to know that every volunteer on a ward, in family support or at reception has the right checks and training. In Volunteero, completed training, background checks and certificates are recorded as qualifications, and qualifications decide which missions and shifts each volunteer can join.
Onboarding stages award qualifications automatically
Missions can require a valid DBS check or completed training before anyone can sign up
Automated renewals remind volunteers when something needs refreshing
Training lives in the app too. Build courses from rich text, documents and video, add a quiz with a pass mark, and let volunteers complete it in their own time. Read more about compliance and DBS checks.
03
Hospice volunteers give time in many places: the in-patient unit, gardens, events and a network of charity shops. Volunteero brings all of it into one scheduling view. Post a mission, set the shifts, and use groups so each volunteer only sees what is relevant to them.
Ardgowan Hospice says it takes around 10 minutes to design and post a new mission, and volunteers can say yes or no in the app instead of waiting for their next shift. Volunteers check in and out, log their own hours, and every hour feeds your reporting. In 2025, Forget Me Not’s volunteers logged 44,357 hours, and 88% of them joined a mission.
04
Hospice teams often fall back on WhatsApp groups and long email chains. Volunteero’s secure in-app chat keeps every conversation in one GDPR-compliant place, linked to volunteer records, without sharing personal phone numbers. If a shop closes unexpectedly or a shift changes, you can tell volunteers instantly.
Recognition matters deeply in hospice volunteering. Set up automated badges for length of service, hours or completed training, and nobody is missed. Forget Me Not has awarded 3,266 badges since starting with Volunteero, and the team has had lots of positive feedback from volunteers about how badges help them feel appreciated.
Why it works
Custom report templates let volunteers record what happened after each activity. Set alerts on specific answers so the right staff are notified straight away, and every action is logged against the volunteer’s record for a clear audit trail.
All data is hosted in the EEA and encrypted in transit and at rest. Role-based permissions and group restrictions mean each staff member only sees the volunteers and information within their remit, including sensitive details such as emergency contacts and background check results.
New volunteers often have questions in the evening or at weekends. An AI support chat trained on your own policies gives instant answers in the app, and AI Analyse shows where your guidance needs updating.
Hours, missions and reports are tracked automatically as volunteers go about their roles, so impact reporting no longer means a day with a spreadsheet. Ardgowan Hospice says it can now produce better insights and reports for its board and funders.
Look for role-based onboarding with DBS and ID checks, qualifications that control who can volunteer where, shift scheduling across wards and shops, secure messaging and clear reporting. Volunteero brings all of these into one platform with an app for volunteers.
Yes. Volunteero runs fully automated DBS checks in England and Wales through our native integration with Verifile. You map each role to the right DBS type once, and the result comes back into Volunteero for staff to review.
Yes. Each role can have its own onboarding journey, and groups control which missions, shifts and chats each volunteer sees. Ardgowan Hospice and Forget Me Not Children’s Hospice both manage hospice and retail volunteers in Volunteero.
Most organisations go live within 3 weeks. The Volunteero team helps configure your journeys, import existing volunteers and roll out the app.
Charity shops & retail
Shop rotas, faster onboarding and check-in across every charity shop branch
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Health & blood services
Compliant onboarding and self-service rotas for hospitals, clinics and air ambulances
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Older people & community
Befriending matches, call reports and safeguarding for community services
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Food banks
Warehouse and distribution rotas, sign-ups and hours tracking for food banks
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Events & sport
Shifts, check-in and briefings for tournaments, festivals and fundraising events
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Heritage & museums
Onboarding, rotas and hours for museums, archives and heritage sites
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Animal welfare
Rotas for kennels, catteries and shops, plus chats and badges for animal charities
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Volunteer centres & CVS
Missions, safeguarding and funder reporting for volunteer centres and community projects
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