GDPR-compliant in-app chat
Group chats and newsfeeds
Read insights on every message
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Many organisations use WhatsApp because instant messaging works, but it doesn’t meet GDPR requirements for volunteer data. Volunteero’s built-in chat gives you the same speed in a secure, auditable platform. Messages are linked to volunteer and mission records, so staff always have the full context, and volunteers stay in the app, one tap away from their next shift.
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Volunteering is all about community, and that community doesn’t have to end when a shift does. Give volunteers a place to keep in touch with your team and with each other, and reach exactly the people you need.
Direct chats: message any volunteer one to one
Group chats: chats for specific groups where volunteers talk to staff and each other. Clients use them to fill slots at short notice, and befriending programmes see volunteers supporting each other
Newsfeeds: chats where volunteers can’t reply, for broadcasting updates to everyone or to specific groups
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Every chat comes with the tools staff and volunteers need, whether you’re filling a shift, sharing an update or running a quick vote.
Read insights showing who has read each message. On average, over 90% of messages are read
Send a message as chat and email in one go, so all bases are covered
Quick polls to get votes instantly, with insights at your fingertips
Share specific missions and shifts with previews, so volunteers can book in one click from the chat
Images, files, videos and GIFs, plus reactions and replies
Pinned messages for important information
Moderator permissions for selected volunteers
Mute and archive
Also included
Volunteero sends notifications for every key action, including new missions, approvals, upcoming shifts and reminders. Volunteers choose email or push for each type, and staff choose which emails they receive. Clients tell us shift cancellations used to be a major issue, and now rarely are, thanks to notifications, app engagement and chat. Read more about volunteer scheduling.
Publish policies, procedures and guidance in a knowledge hub that volunteers can open in the app. Articles can be attached to missions, so volunteers have the information they need for each role.
Yes. Chat is built into Volunteero, so conversations stay in a secure, auditable platform your organisation controls, unlike WhatsApp.
Yes. Newsfeeds are chats where volunteers can’t reply, so you can send updates to all volunteers or to specific groups.
Yes. Read insights show who has read each message. On average, over 90% of messages are read, compared with a typical email open rate of around 30%.
Yes. Volunteers choose email and push notifications for each type of update in their profile settings.
