Customer stories
volunteer rating
Customer story
MoonShot partnered with Volunteero to streamline volunteer management for the ICC Women’s T20 World Cup 2026, successfully coordinating thousands of shifts within a tight five-month timeline. By leveraging intuitive self-service tools and AI support, the team achieved 91% app engagement and captured critical insights that transformed a complex operational challenge into a seamless experience.
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FISU World University Games Winter
2000
volunteers
Managing volunteers at a major international event brings with it unique challenges. High stakes, high volume and very little time for admin. This characterises the FISU World University Games perfectly.
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Pride Cymru
4 hours
Saved per activity
Volunteero is the compass that guides passion towards purpose. It has transformed how we manage our volunteers making it easier and quicker to find the right opportunity for the right person, helping us further the impact of our charity
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Brain Tumour Charity
80%
Monthly App Users
The transition to Volunteero has been transformative for The Brain Tumour Charity’s events team. “It’s made things a lot easier for the whole team, we’re now communicating with volunteers in a consistent way, which wasn’t happening before.”
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TSL Kirklees
⚡
Fast rota management
Volunteero has been extremely useful for me as the coordinator to quickly see who we have signed up to each event and saves me a huge amount of time emailing out individual rotas etc for each event especially when most of our young people have said they don’t read their emails anyway!
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01
Event timelines don’t wait for software projects. MoonShot had five months to deliver the volunteer programme for the ICC Women’s T20 World Cup 2026 and found Volunteero “very easy, simple, and quick to set up”. Most organisations go live within three weeks.
Build application forms with drag and drop, publish roles to your website and the Volunteero Marketplace, and route each applicant into the right onboarding journey automatically. At the FISU World University Games, more than 3,000 people applied in just a few months.
Configurable application forms with document uploads and digital signatures
Automated onboarding journeys with training and induction bookings
Groups and tags to organise volunteers by venue, role or functional area
02
Assigning thousands of shifts by hand, or untangling automatic assignments, eats into the time you need for planning. With Volunteero, volunteers pick the shifts that fit their availability, within the rules you set. At the ICC Women’s T20 World Cup 2026, volunteers claimed more than 3,000 shifts themselves.
Self-selected shifts also show you who is really committed. If someone hasn’t claimed a shift, you know early and can plan around it.
Show each volunteer only the shifts for their venue or functional area
Restrict shifts by group or qualification, and set capacity limits
Calendar and agenda views, colour coded by uptake, so gaps stand out
See how volunteer scheduling works.
03
Venue information, role guidance and last-minute changes need to reach volunteers fast. Volunteero combines in-app chat, group chats, newsfeeds and a knowledge hub, so volunteers find everything in one place instead of searching their inbox.
Your knowledge hub also trains Volunteero’s AI support chat, which answers questions around the clock. At the ICC Women’s T20 World Cup 2026, the AI assistant handled over 500 volunteer queries with a 90% satisfaction score.
Group chats for each venue or team
Read insights showing who has seen each update
Automated shift reminders by push notification or email
04
On the day, you need to know who is on site and who is missing. Volunteers check in and out in the app or by scanning a QR code, and kiosk mode turns any device, even a coordinator’s phone, into a check-in point. Attendance and hours feed straight into reporting.
Give trusted volunteers a group leader role so venue leads can assign shifts, check people in and see emergency contact details for their team, without full staff access.
Celebrate as you go. At the ICC Women’s T20 World Cup 2026, around 700 badges were awarded automatically and over 1,400 more were given by staff, so venue leads could recognise great work in real time. Learn more about volunteer recognition.
Why it works
The Brain Tumour Charity coordinated volunteers for more than 20 events in 2024. Moving from email to instant messaging made volunteers quicker to respond, gave the team one consistent way to communicate, and 80% of volunteers now use the app every month.
Pride Cymru recruited and onboarded 153 volunteers with custom forms. Organising each volunteering activity now takes one hour instead of at least five, which saved around 20 hours of admin for their two-day weekend event.
Need a list for each area on the day? Export shifts, volunteers and form submissions to Excel at any time, so team leaders know exactly who to expect. Everything else stays live in the app, so last-minute changes are never lost.
Hours, attendance and feedback are captured as the event happens. Build custom insights dashboards for your debrief and funder reports, and send a built-in survey to hear what volunteers thought while the experience is fresh.
Use one system for applications, onboarding, shifts and communication, and let volunteers claim their own shifts within your rules. Volunteero does this in one app, with QR code check-in and group leaders for each venue.
Yes. Volunteers can claim, request or leave shifts in the Volunteero app, and you control who sees which shifts by group, qualification or functional area.
Most organisations go live within three weeks, and some within days. MoonShot set up Volunteero for the ICC Women’s T20 World Cup 2026 with five months to go before the first match.
Yes. The FISU World University Games managed over 2,000 active volunteers across ten days, and volunteers claimed more than 3,000 shifts at the ICC Women’s T20 World Cup 2026.
Hospices
Onboarding, DBS checks and rotas for hospice care, shop and fundraising volunteers
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Charity shops & retail
Shop rotas, faster onboarding and check-in across every charity shop branch
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Health & blood services
Compliant onboarding and self-service rotas for hospitals, clinics and air ambulances
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Older people & community
Befriending matches, call reports and safeguarding for community services
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Food banks
Warehouse and distribution rotas, sign-ups and hours tracking for food banks
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Heritage & museums
Onboarding, rotas and hours for museums, archives and heritage sites
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Animal welfare
Rotas for kennels, catteries and shops, plus chats and badges for animal charities
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Volunteer centres & CVS
Missions, safeguarding and funder reporting for volunteer centres and community projects
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